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DANA deposit and withdrawal

DANA is one of Indonesia's most-used e-wallets, and we at gekko support DANA deposits and withdrawals seamlessly. To deposit via DANA, open your gekko account, navigate to the deposit page, select DANA, and enter your desired amount. You are redirected to the DANA app to authorise the payment. Once confirmed, your gekko account is credited within subject to verification. Withdrawals work in reverse: select DANA as your withdrawal method, enter the amount, and the funds return to your DANA wallet within subject to verification subject to verification windows. DANA deposits and withdrawals are available 24/7. Minimum and maximum transaction amounts are displayed on the deposit and withdrawal pages. No additional fees are charged by gekko; DANA may apply their own charges depending on your account type.

OVO and GoPay usage

OVO and GoPay are integrated payment options on gekko, offering quick account linking and subject to verification. To use OVO, link your OVO account to gekko during the deposit process. You are redirected to OVO to authorise the connection. Once linked, future deposits are one-click simple. GoPay works similarly and integrates with the Gojek ecosystem for seamless top-ups. Both OVO and GoPay deposits typically process within subject to verification. Withdrawals return to your linked OVO or GoPay wallet within subject to verification. KYC verification is required before your first withdrawal; this typically completes within subject to verification. Both payment methods support a wide range of transaction amounts, from small top-ups to larger deposits. Check the deposit page for current minimum and maximum limits. We at gekko do not charge fees for OVO or GoPay transactions; your payment provider may apply their own charges.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a secure way to deposit on gekko using Indonesia's major banks: BCA, Mandiri, BRI, and BNI. When you select bank VA as your deposit method, gekko generates a unique virtual-account number linked to your account. You transfer funds from your personal bank account to this VA number using your bank's mobile app or online banking. The transfer typically completes within subject to verification. Your gekko account is credited automatically once the bank confirms receipt. Withdrawals via bank VA return funds to your registered personal bank account within subject to verification. Bank VA deposits are ideal for larger amounts and offer strong security since funds are transferred directly between bank accounts. No additional fees are charged by gekko; your bank may apply standard transfer fees. Keep your VA number safe and use it only for deposits to gekko.

Fees, limits and verification

We at gekko do not charge deposit or withdrawal fees. However, your payment provider (DANA, OVO, GoPay, bank) may apply their own charges depending on your account type and transaction size. Deposit and withdrawal limits vary by payment method and are displayed on the deposit and withdrawal pages. Typical deposit amounts range from a few thousand rupiah to several million, depending on your e-wallet or bank account limits. KYC (Know Your Customer) verification is required before your first withdrawal. You must provide a valid ID (KTP, passport, or driver's license) and proof of address. Verification typically completes within subject to verification but may take up to 24 hours if additional documents are requested. Once verified, you can deposit and withdraw without further delays. Account verification is a one-time process and remains valid for the life of your account.

Resolving a stalled transaction

If a deposit does not credit to your gekko account within the expected timeframe, first check your payment provider's app to confirm the payment was sent. If the payment was successful on the payment provider's side but has not appeared in gekko within subject to verification, contact our support team with your transaction ID and payment-provider confirmation. We can investigate and manually credit your account if the payment was received but not processed. For withdrawals under review longer than expected, check your account status page for any pending verification requests. If additional documents are needed, upload them immediately to speed up the process. Withdrawals typically complete within subject to verification after verification, but complex cases may take up to 48 hours. Contact support if your withdrawal remains pending after 48 hours. We maintain transparent transaction records so you can track the status of every deposit and withdrawal in real time.