gekko Casino & Sportsbook Data Care
This page describes what we collect when you use gekko and how we keep that data protected. We at gekko process personal information only to deliver our service—account management, payment processing, fraud prevention, and compliance with applicable law. We do not sell your data to third parties for marketing.
Our gekko privacy policy applies to all users who access our platform via mobile app or web browser. When you create a gekko account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), or place wagers on football, live dealers, slots, or esports, you provide information that we collect and store securely.
We undertake to be transparent about what we collect, why we collect it, and who has access. This policy outlines your rights and how you can contact us with questions.
What data we collect on gekko
We collect several categories of information when you use gekko. First, we collect account information: your email address, phone number, password hash, and full name. We also collect identity information required for account verification—government ID number, date of birth, and sometimes a photo ID scan. This information is mandatory before you withdraw funds from gekko.
Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction date, amount, payment method, and e-wallet identifier. When you use bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record your bank account number and transfer details. We do not store full credit-card numbers or passwords—payment processors handle sensitive card data separately.
Third, we collect gaming and wagering data. Our gekko system logs every wager you place—the game type (football, live dealer, slot, esports), amount, odds, result, and outcome. We also record your login history, session duration, device type, and IP address. This data helps us prevent fraud and detect unusual account activity.
We at gekko collect only what is necessary to operate our service, verify your identity, and comply with financial regulations.
How we use your data on gekko
We use account and identity data to create and secure your gekko account. We verify your identity before your first withdrawal to prevent fraud and money laundering. We use your email and phone to send account notifications, withdrawal confirmations, and support responses.
We use payment data to process deposits and withdrawals, reconcile transactions with our payment partners, and detect fraudulent activity. We do not use payment data for any purpose outside the gekko service.
We use gaming data to calculate your account balance, settle wagers, and investigate disputes. If you contact our gekko support team with a question about a wager or balance, we review your transaction history to resolve it. We also use aggregated (non-personal) gaming data to understand platform usage and improve our service.
Our gekko system may store data across servers located in multiple jurisdictions. This means your information may be processed or stored outside Indonesia. We apply the same security standards to data regardless of server location.
Third parties who access your gekko data
We at gekko share your data with third parties only when necessary to deliver our service. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to execute transactions. These providers have their own privacy policies. We recommend reviewing them separately.
We may share your data with law enforcement, financial regulators, or tax authorities if required by law. If we receive a legal request, we comply unless we believe the request is improper. We do not inform you in advance of such disclosures unless we are legally permitted to do so.
We may share aggregated or anonymized data with analytics providers to improve our gekko service. This data cannot identify you personally.
Our data retention on gekko
- We retain account data for the duration of your gekko membership and for seven years after account closure, as required by financial regulations.
- We retain payment and transaction data for seven years to comply with anti-money-laundering rules.
- We retain identity verification data (ID scan, date of birth) for seven years.
- We retain login and session data for up to two years to detect fraud patterns.
- We delete email communications and support tickets after two years unless they relate to a dispute.
Your rights regarding your gekko data
You have the right to request a copy of the personal data we hold about you on gekko. To do so, contact our gekko support team via email or chat, providing your account details. We will provide a summary of your data within 30 days.
You have the right to request correction of inaccurate data. If your name, email, or phone number is wrong in your gekko account, notify us and we will update it. If your identity verification contains an error, contact us with corrected documents.
You have the right to request deletion of your gekko account and associated data, subject to legal restrictions. If we are required by law to retain your data (e.g., for anti-money-laundering compliance), we may not delete it immediately. We will inform you of any legal holds on deletion.
You have the right to object to how we process your data on gekko. If you believe we are using your information inappropriately, contact our support team. We will review your concern and respond within 30 days.
Cookies and similar tracking on gekko
Our gekko platform uses cookies to maintain your login session, remember your preferences, and measure platform performance. These cookies are essential for the service to function. We do not use cookies to track your activity outside gekko or sell tracking data to third parties.
You can disable cookies in your browser settings, but doing so may prevent you from logging into gekko or using certain features. We do not recommend disabling cookies.
Security of your gekko account
We at gekko encrypt all communication between your device and our servers using TLS (Transport Layer Security). Your password is hashed and never stored in plain text. We implement two-factor authentication (2FA) to protect your account. We encourage you to enable 2FA in your gekko account settings.
We conduct regular security audits of our gekko systems. We monitor for unauthorized access attempts and flag suspicious activity. If we detect a breach, we notify affected users within 72 hours.
You are responsible for keeping your gekko password confidential. Do not share it with others. If you suspect unauthorized access, reset your password immediately or contact our gekko support team.
Data from different regions on gekko
We at gekko operate in multiple jurisdictions across Southeast Asia, with users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions. We comply with the data protection laws of each jurisdiction where we operate. If local law requires different data handling, we implement jurisdiction-specific practices.
Your data may be transferred between gekko systems in different countries. We apply consistent security standards to all transfers. If you are in a jurisdiction with specific data residency requirements, contact our gekko support team to understand how we handle your data.
Changes to our gekko privacy policy
We may update this privacy policy from time to time. If we make material changes—such as expanding the types of data we collect or how we use it—we will notify you via email to your gekko account email address. We will provide at least 30 days' notice before the change takes effect. Your continued use of gekko after the notice period means you accept the updated policy.
We will not use your data in ways not described in this policy or your original privacy agreement without your prior consent, except as required by law.
Contact us about your gekko privacy
If you have questions about our privacy policy, how we use your data on gekko, or wish to exercise your data rights, contact our support team. You can reach us via chat on the gekko platform, by email through our support form, or by submitting a formal request through our account menu.
Our gekko support team is available during business hours. We aim to respond to data requests within 30 days. For complex requests, we may ask for additional information to verify your identity before we disclose sensitive data.
This privacy policy is in effect as of the date shown at the bottom of the gekko website. We retain the right to update this policy in accordance with applicable law. Services on gekko are available only where local law permits.